FAQ

Q.How do I shop?

A.Select Product on the Site, add it to your shopping cart, and press “Proceed to checkout” button. Enter necessary information, and click “Proceed to Confirmation Screen”. When you press “Order” button, your order is accepted. We will notify you by e-mail when the Product is shipped out.

Q.How do I pay?

A.We accept credit card (VISA・MASTER・Diners・JCB・AMEX).

Q.How much is shipping cost?

A.We will ship our Products by EMS (Express Mail Service). Shipping costs are as follows

Asia: ¥1,800
Oceania, North and Central America and Middle and Near East: ¥2,400
Europe: ¥2,800
South America and Africa: ¥2,800

*Cost will be the same regardless of weight.
Applicable areas and countries: http://www.post.japanpost.jp/int/ems/country/all_en.html

Q.How much do you charge for commission?

No commission is required for credit card transactions regardless of purchase price. We recommend you credit card transactions.

Q.How do I return Product?

A.If the Product is defective, please send it back to Our Company by collect. After we receive it, we will send you a replacement or refund your order. If you would like to return the Product for your own reason, please cover the return shipping cost. We accept returned Product within eight (8) days of your receipt of the Product.

Q.Is the security of your website safe?

A.Our Site utilizes SSL (Secure Sockets Layer) in order to ensure that your personal information is processed in secure and safe environment.
SSL is encryption technology, with which your personal information is transmitted in an encrypted state and can be read only on a computer with a prescribed encryption key.
Therefore, you can transmit your personal information without worrying about its vulnerable leakage over the Internet.
However, the safety of SSL is not ensured by Our Company, so should there be any accident, such as leakage of personal information, without negligence on the part of Our Company, we will not be liable for it.